Orders are generally sent within 1-2 business days and your tracking link will be emailed to you on the day of dispatch. Please allow slightly longer for your order to be processed during sale periods, public holidays and Christmas.
Shipping within Australia
Standard: Australia Post Parcel Post Flat Rate: $10 incl. GST
Express: Australia Post Parcel Post Flat Rate: $15 incl. GST
Once dispatched, we estimate delivery times of:
For a more specific transit time guide, feel free to refer to the Australia Post delivery time calculator:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Shipping charges are non-refundable. If you received FREE shipping on your order and decide to return/refund your items, you will be refunded the order amount minus the actual cost for shipping.
International:
We currently only offering shipping within Australia.
TERMS AND CONDITIONS:
Return to sender:
The Conscious Store does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively call Australia Post with your tracking number to acquire further information on 13 7678 (Australia). You can also enter your tracking number directly into the Australia Post website for updates.
Please note, if an order is returned to sender due to the goods not claimed within the courier's required time frame or an incorrect address provided, there are two options:
1. We can refund the order minus the original shipping charge and return to sender fee. If the order received free shipping then the final refund amount will be minus the shipping cost incurred by TCS.
2. We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch
If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.
If an 'authority to leave' is requested, we cannot accept responsibility for missing packages.
Incorrect address:
If you accidentally provided the wrong address please email us immediately: hello@consciousstore.com.au
Unfortunately if your parcel has already been shipped we are unable to change the address and the cost to have the parcel reshipped will be at the customers expense.
