FAQs

How long does delivery take?

Once dispatched, we estimate delivery times of:  Sydney, Melbourne and Brisbane: 1-4 business days  Adelaide: 2-5 business days  Perth, NT & Tasmania: 5-7 business days  Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days  Other regional and remote areas can take longer for delivery.  For a more specific transit time guide, feel free to refer to the Australia Post delivery time calculator here.

Do you ship Internationally? (Outside of Australia)

We use Sendle (who are carbon neutral!) to deliver to the following counties: New Zealand, Singapore, United States, Canada, Ireland, the United Kingdom, Spain, Germany, Greece, Sweden, Switzerland, Belgium, Portugal, the Netherlands and France.  How long will it take? Zone 1 (NZ): 3-8 business days  Zone 2 (The rest): 6-13 business days  Any applicable duty and tax at destination country are receiver’s responsibility. If unsure, please familiarise yourself with customs requirements and import duty/tax thresholds in your country prior to placing an order.  Please note: The Conscious Store does not cover import liabilities that may be applied by the government of the destination country. We not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will The Conscious Store accept any orders back due to rejection of customs charges. The Conscious Store is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

Do you allow returns?

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@consciousstore.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@consciousstore.com.au. We don't facilitate exchanges. The fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Shipping charges are non-refundable. If you received FREE shipping on your order and decide to return/refund your items, you will be refunded the order amount minus the actual cost for shipping.

Help, my order is damaged!

Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please email us at hello@consciousstore.com.au with your order number, description of the issue and photos. We will replace any defective / damaged items and of course, organise the right product to be sent to you if you've received the wrong item.

How much is postage?

We offer free standard delivery for all orders over $150. Does not apply to wholesale orders. Sent via Australia Post Parcel Post with full tracking and signature on delivery. 

Orders less than $150 will have the following shipping options: 

Standard: Australia Post Parcel Post Flat Rate: $10 incl. GST 
Express: Australia Post Parcel Post Flat Rate: $15 incl. GST 

For international orders, shipping costs vary based on your location and your order. Our cart will give you an accurate shipping price.

Oops, I put in the wrong address!

If you accidentally provided the wrong address please email us immediately: hello@consciousstore.com.au Unfortunately if your parcel has already been shipped we are unable to change the address and the cost to have the parcel reshipped will be at the customers expense. OH NO, MY ORDER HAS BEEN RETURNED TO SENDER! WHAT DO I DO.